Frequently Asked Questions

How does your pricing compare with postal and express products?

十大网络彩票平台大全
Packet Standard

USPS ePacket

USPS First
Class Parcel

USPS Priority Mail

DHL Express

Brazil

Weight Limit

Max 70 Lb.

Max 4 Lb.

Max 1 Lb.

Max 70 Lb.

Max 70 Lb.

1 Lb.

$ 11.45

n/a

$ 12.74

$ 47.15

$ 55.15

2 Lb.

$ 14.80

n/a

n/a

$ 52.25

$ 62.99

3 Lb.

$ 18.20

n/a

n/a

$ 57.30

$ 72.62

4 Lb.

$ 19.15

n/a

n/a

$ 62.50

$ 82.09

5 Lb.

$ 22.30

n/a

n/a

$ 67.60

$ 83.85

Mexico

1 Lb.

$ 10.35

n/a

$ 10.44

$ 44.50

$ 72.97

2 Lb.

$ 14.50

n/a

n/a

$ 48.45

$ 82.70

3 Lb.

$ 15.80

n/a

n/a

$ 52.40

$ 97.29

4 Lb.

$ 18.10

n/a

n/a

$ 56.35

$ 106.18

5 Lb.

$ 21.65

n/a

n/a

$ 60.30

$ 118.05

Transit Days

5 to 10 Days

30+ Days

10 to 21 Days

8 to 15 Days

3 to 5 Days

Core Features

Online Tracking

 

 

 

Delivery Confirmation

 

 

 

DDU

DDP

Returns Services

 

 

 

 

Do you charge dim weight on deliveries?

An industry standard, dimensional weight is always charged. Most logistics providers utilized, including airlines and delivery providers, use the dimensional weight of an item as opposed to the actual weight.

What is the dim weight formula?

The formula applied for your shipments is a standard formula based in cm’s.

LxWxH
6000

How are duties calculated for international orders?

Duties calculation vary by country. 一些国家使用完全基于商品价值的公式，并将其乘以关税金额. Others, add in a freight value and an insurance value, and then apply the duty. Still on others additional taxes are applied besides the duty. Contact us for additional information on specific countries.

Do you offer insurance?

We offer an optional insurance for all of our shippers for an additional cost per kilo.

What do we need to do to get started?

Go to our Contact Us page and tell us about your business needs. 然后，销售人员会与您十大网络彩票平台大全，为您的业务确定正确的计划，并为您提供费率. Once accepted, your account will be created and, and the integration can begin allowing you to ship and track packages with 十大网络彩票平台大全.

Is integrating complicated?

We offer two levels of integration based on your technology needs and resources.

对于那些寻求简单接口的公司，让十大网络彩票平台大全可以处理他们在拉丁美洲的货物, provide tracking for their customers, and requires minimal IT time and resources, TechBase was created. Via our user-friendly merchant portal, you can stay focused on selling, while we take care of the logistics.

对于那些想要实时跟踪和标签创建拉美量的公司，我们提供TechSync. Via our simple yet robust API integration, 订单可以无缝地处理，客户可以对他们的包裹移动有最新的可见性.

How quick is your integration time?

With our TechBase and TechSync integration options, integrations are as fast as our customers want them to be. Our tools are specifically made to meet the needs of less technically advanced retailers, as well as large ones with fully staffed IT departments. Talk to us to find out which program is best for you and which can get you set up the quickest.

What currencies do you support?

We bill all of our customers in US Dollars, however, we handle multiple merchants who sell in multiple currencies. Our web services can process any currency for any package received.

Do you offer customer support/have a dedicated customer service team?

我们拥有一流的美国客户支持团队，致力于满足所有客户的不同需求. In addition, we also service reps in every country we serve offering additional local support as required.

Can you provide performance reporting?

我们为客户提供了一个网络报告门户网站，在那里他们可以创建报告并衡量我们在所有服务领域的表现. From transit to delivery, to exceptions handling, all the information you will need is at your fingertips.

Do you contact consignees for exceptions/incorrect addresses?

十大网络彩票平台大全 provides itself on utilizing the best delivery partners in every country we serve. Some of our providers are large national players, 而其他的则是为该地区提供最佳服务水平的区域性/利基玩家. Not all of these players offer the same services. 一些供应商更多地与当地客户接触，而其他供应商除了交付之外几乎没有互动. For information on a specific country, contact us.

How do you handle incorrect addresses?

While dependent on the information provided to us by the merchant, 十大网络彩票平台大全 will always intend to contact consignees in order to correct a given address. 在大多数国家，如果由于地址错误而导致原始尝试失败，我们可以处理重新交付. 从商家获得的数据，如收货人电话号码和电子邮件地址，是使我们能够处理这些例外情况的关键部分.

What countries do you handle?

十大网络彩票平台大全 offers service in over 25 countries in Latin America and the Caribbean, including the Mexico, Chile, Argentina, Colombia and Brazil.

How do your transit times compare to postal and express options?

十大网络彩票平台大全
Packet Standard

USPS ePacket

USPS First
Class Parcel

USPS Priority Mail

DHL Express

Brazil

Weight Limit

Max 70 Lb.

Max 4 Lb.

Max 1 Lb.

Max 70 Lb.

Max 70 Lb.

1 Lb.

$ 11.45

n/a

$ 12.74

$ 47.15

$ 55.15

2 Lb.

$ 14.80

n/a

n/a

$ 52.25

$ 62.99

3 Lb.

$ 18.20

n/a

n/a

$ 57.30

$ 72.62

4 Lb.

$ 19.15

n/a

n/a

$ 62.50

$ 82.09

5 Lb.

$ 22.30

n/a

n/a

$ 67.60

$ 83.85

Mexico

1 Lb.

$ 10.35

n/a

$ 10.44

$ 44.50

$ 72.97

2 Lb.

$ 14.50

n/a

n/a

$ 48.45

$ 82.70

3 Lb.

$ 15.80

n/a

n/a

$ 52.40

$ 97.29

4 Lb.

$ 18.10

n/a

n/a

$ 56.35

$ 106.18

5 Lb.

$ 21.65

n/a

n/a

$ 60.30

$ 118.05

Transit Days

5 to 10 Days

30+ Days

10 to 21 Days

8 to 15 Days

3 to 5 Days

Core Features

Online Tracking

 

 

 

Delivery Confirmation

 

 

 

DDU

DDP

Returns Services

 

 

 

 

Do you offer delivery confirmation?

在我们为您服务的每一个国家，我们都会保证您收到一份包含数据、时间和收货人姓名的电子收货确认书.

Do you offer signature confirmation?

我们可以在一些国家提供签名确认服务，费用高于标准送货确认. Please inquire regarding specific countries for pricing and availability.

What are your delivery times by country?

Mexico 6-11 business days

Colombia 5-9 business days

Chile 5-16 business days

Brasil 5-24 business days

How many delivery attempts do you make?

Our service offers a minimum of two delivery attempts one every parcel, while in some countries we are able to guarantee three attempts. For information on a particular country, please contact us.

Do you offer pick up service?

Currently we do not offer a pick up service. 请在几个月后与我们十大网络彩票平台大全，因为它正在全球最大彩票网站排名几个主要国家进行开发.

Do packages have to go to your hub in Miami, or can they go direct to country?

我们有客户直接从欧洲和亚洲的许多国家发货，绕过全球最大彩票网站排名迈阿密枢纽. Our Miami hub can and should be used when low volumes do not justify flying direct. In these cases, 迈阿密作为货运集运商，将您的货运量加入到我们每日运往拉丁美洲的货运量中.

Can you handle shipments from outside of the US (i.e. Europe, Asia)

我们有客户直接从欧洲和亚洲的许多国家发货，绕过全球最大彩票网站排名迈阿密枢纽. Our Miami hub can and should be used when low volumes do not justify flying direct. In these cases, 迈阿密作为货运集运商，将您的货运量加入到我们每日运往拉丁美洲的货运量中.

Do you offer full service from origin to destination?

Yes we do. 我们为客户提供物流十大网络彩票平台大全，可以将产品从他们的设施中取出，直接送到客户手中. We can also offer product fulfillment services.

Do you offer in country pick up points?

Currently we do not offer this service as a primary delivery method. In certain countries, 通过与供应商的特殊安排，包裹可以在当地的派送站领取, or in the case of unsuccessful attempts to deliver at the customers address, customer can sometimes pick up packages again at a local delivery station.

Can you ship to Argentina?

Yes, e-commerce to Argentina has essentially been blocked for the last few years, however, we are now open for business again in Argentina. Contact us for more information about shipping into this valuable Market.

Do you ship to PO Boxes?

PO boxes are serviced exclusively by Postal channels. In certain countries, i.e. 在巴西，十大网络彩票平台大全利用邮政服务的部分或全部交付服务. In those cases, deliveries can be made to PO Boxes as well as home or business addresses. Contact us to find out in which countries we have this capability.

Can you handle parcels that originate outside of the US.

Many of our customers and their distribution facilities are located outside of the US. In those cases, 客户可以使用全球最大彩票网站排名服务和标签直接发送合并到目的地国家, or they can send directly to one of our hubs located around the world. If you wish to ship to Latin America, there is no better partner to have than 十大网络彩票平台大全, no matter where you’re located.

Can you ship to an address other than a home address?

We can ship to a home or business address and in select countries, a PO Box.

What is the maximum size of items you can ship?

十大网络彩票平台大全几乎可以通过标准的快递方式运送任何快递员可以携带的东西. 一般尺寸限制是长加宽加高等于100英寸以内的总和. However, exceptions can be made and larger items can be handled. Contact us for more info.

Can you handle returns?

在全球最大彩票网站排名主要市场，我们有一个国内退货中心，接收和处理退货，并根据要求安排发货回原产地. 我们也有能力与客户退货系统集成，并提供退货运输标签.

Do you handle duties payment?

我们可以通过我们与SecureImport的合作伙伴关系提前从我们所有的国家收取关税. Through this exclusive service, consignees will be contacted via email prior to shipment of their items, requesting payment in advance for applicable duties. Packages are not shipped until duties have been collected. 向收货人发出的关税付款请求包括购买商品的商店名称, the Order Description and Order Amount.

How can our customers save money on duties?

十大网络彩票平台大全与墨西哥邮政服务和哥伦比亚邮政服务签订了一项私人协议, 因此，全球最大彩票网站排名客户在墨西哥可享受最低300美元的邮政渠道优惠，在哥伦比亚可享受最高1000美元和最多2公斤的邮政渠道优惠, while enjoying the full benefits of courier service. This includes end-to-end tracking, full online visibility, rapid transit times and dedicated customer support.

这项优惠使您可以在拉丁美洲两个最大的市场为您的客户提供关税节省，并且只能通过十大网络彩票平台大全提供.

What items are restricted for import?

除了国际航空运输协会(IATA)定义的“危险货物”外，还有各国限制进口的物品. Contact us to receive a complete listing for a specific country.

Can you import shoes into Mexico?

Yes absolutely. There is no issue with shoes in Mexico.

What are the duties in Brazil?

Duties plus taxes in Brazil are a significant factor to consider. 范围为商品价值的95%至98%，视收货人的目的地状态而定.

What is the maximum value of items you can ship?

The maximum value per item shipped is $1000. 在一些国家，还有其他服务可用于处理高价值货物. Contact us for specific inquiries regarding high value items.

How does customs clearance work?

十大网络彩票平台大全 does all the work, so our clients don’t have to get involved with local customs issues. 十大网络彩票平台大全 prepares documentation, clears customs and pays duties on behalf of our clients. 关税可以在发货前从全球最大彩票网站排名客户(DDP)处收取，也可以直接通过收货人(关税到付)收取。. Whatever it is, we handle all transactions with the customs authorities, stay on top of new and changing customs regulations, and prepare all documentation required for our shipments. We make sure that goods are imported smoothly and without delays.

Do you have fulfillment services?

是的，我们做-通过全球最大彩票网站排名第三方履行合作伙伴公司，我们能够从世界各地的几个点提供履行服务. 订单依次被注入全球最大彩票网站排名一个包裹中心，然后运送到拉丁美洲.

What other e-tailers do you work with?

我们与世界上一些最大的零售商直接或通过整合商合作. We cannot share their names as we respect our client’s privacy.